One of the most knowledgeable financial advisors I’ve ever observed had one of the worst communication tendencies one could have in such a role: He constantly interrupted when clients were talking.

Today, when you answer your phone, it may be difficult to tell whether you are talking to a person or a chatbot. As technology improves, organizations are reducing or eliminating access to human ...

Human communication is an art and a science. Communication is a means to connect deeply yet it can also be a path fraught with miscommunication and adverse and unpredictable behavioural effects. In ...