Better messaging can't repair a bad customer experience. Sometimes the smartest marketing move is solving the problem behind ...

The scam: A traveler lost $12,000 after calling a fake airline customer service number found through a Google search. How it works: Scammers use fake sponsored ads that look official, especially ...

Customer service is an essential part of any shopping experience, and unfortunately, these grocery store chains often miss ...

US consumer brands increasingly use social platforms as an extension of their support operations, and protecting a brand ...

Pizza Hut is nothing short of a '90s icon. Customers have said the chain has changed in the years since, and not in a good ...

Dozens of people have complained to the Federal Trade Commission about Norse Atlantic Airways’ tech-first customer service operation. Some said they lost thousands of dollars. On March 31, I received ...

Experts are warning of an Amazon Customer Service scam that targets your financial data. Fraudsters are using fake phone numbers, posing as Amazon Customer Service and using search engines to get you ...

Amazon is turning to AI to help fight scammers, the company announced on Wednesday. The retailer said some 360,000 customers every year reach out to its customer service department wondering whether a ...

A sophisticated callback scam turns your good habits into a vulnerability. Here's why you should never hang up on your bank.

At what point does it become a bank's responsibility to stop a scam perpetrated against one of its customers? That's the question at the heart of a lawsuit filed by Jeffrey Maas, a 76-year-old retiree ...