Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.

Most business owners dread customer complaints. But what if every angry email could make you money? What if your refund requests held the key to your next successful product? What if negative reviews ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. On July 18, Bob Newhart, a famous comedian and actor, passed ...

Since its founding, the CFPB has returned more than $21 billion to consumers who were victims of fraud or scams.

Class-action settlements alone hit nearly $40 billion in 2024, marking the third consecutive, record-setting year in the category. Private TCPA (Telephone Consumer Protection Act) claims have also ...

The customer complaints received by the Consumer Financial Protection Bureau are not just a list of grievances. They are a vital source of information for banks and financial services firms, and must ...

How well a product performs and lasts has a major effect on its value and customer reviews can give you a sense of how happy you’ll be with an item. It’s common for every product to have at least a ...