Original Reader Question: I like working on and fixing PCs. How do I get a job as a Help Desk technician? In last week’s blog, based on the above reader question, I described five activities that can ...

Tara worked as a newspaper reporter and editor for more than 13 years and served as executive editor of the full suite of CDW Tech magazines until 2019. She enjoys learning about new technology and ...

Before the dot-com bubble burst, new entrants into the work force looked down their pierced noses at entry-level positions such as the help desk. Now that things have returned to normal, those ...

The MIT Sloan Management Review says that “the 21st-century CIO must prioritize customer experience; it’s essential to competitive competitive advantage,” and Gartner says that IT executives “see the ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Self-care, empathy and thinking ahead are crucial skills to ...

With a career in cybersecurity that started over 15 years ago, my work has traversed the security landscape: managing incident responses, designing endpoint detection and investigative methodologies, ...