FAIRFIELD, N.J.--(BUSINESS WIRE)--#1111managedconnectivity--11:11 Systems (“11:11”), a managed infrastructure solutions provider, today announced the availability of 11:11 Managed Connectivity for AWS ...

AWS contact-center-as-a-service users now have case management and ticketing tools to organize views for complex customer interactions and inform self-service workflows. Case-management tools makes ...

Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

Amazon Web Services said it has launched Amazon Connect, a cloud contact center service. The move gets AWS more into the lucrative customer service market dominated by the likes of Salesforce, SAP and ...

Amazon is stepping up its contact center services with Amazon Connect Wisdom, Customer Profiles, Real-Time Contact Lens, Tasks and Voice ID. Amazon Web Services is stepping up its efforts to infuse ...

AWS introduced Amazon Connect, its customer service-oriented product, some years ago, putting it smack dab in the middle of enterprise applications. It also places the company in the position of ...

On March 5, Amazon Web Services launched Amazon Connect Health, an agentic AI solution that simplifies administrative tasks such as scheduling and clinical documentation while speeding up access to ...

It is common for smartphone plans to offer both pay-as-you-go options and flat-rate plans that cost the same regardless of usage. In fact, the same choice has now been added to the 'dedicated lines' ...